Contact

Last updated: August 29, 2026

HotelRefund is run by one independent developer, so every message goes to a person rather than a ticket queue. Email is the only channel — there is no phone line and no live chat.

What to include

A price question is much faster to answer with a few details. Where they apply, please add:

• The tracking ID or the tracking page link you are asking about.
• The hotel name, check-in and check-out dates, and the currency you saw.
• What you expected and what actually appeared, plus a screenshot if you have one.

Reporting a wrong price

Prices are collected automatically from Agoda's public rates, so a listing can occasionally go stale or read a rate incorrectly. If a recorded price doesn't match what the travel site shows, send the tracking link and the rate you see. Confirmed errors are corrected and the affected history is re-checked.

Removing a tracking

Trackings are public and contain no personal information — just a hotel, dates and observed prices. If you registered one and want it taken down, email the tracking link and it will be removed. Requests under GDPR, CCPA or Korea's PIPA go to the same address; see the privacy policy for what is stored and for how long.

AI agents and developers

HotelRefund exposes a public MCP server at https://hotelrefund.net/mcp for use with Claude and other AI assistants. Setup instructions are on the tracker page. Bug reports and integration questions are welcome at the address above.

Business enquiries

For travel agencies, tour operators and corporate travel teams interested in bulk price monitoring, use the same address with "Partnership" in the subject line.

About the service

Who runs HotelRefund, where the price data comes from and how the site earns money are covered on the about page.

Start tracking a hotel → · Read the guides →