Refund Report

Claim the difference when your hotel gets cheaper elsewhere

Fill in your booking and the lower price you found. We turn it into a claim letter (PDF) and a short message you can paste into the booking site’s customer service — with the deadline and rules for your booking site checked for you.

🔒 Everything you type stays in your browser. Nothing is sent to our server.

1. Your booking

Booked on

Confirmation number

Hotel name

City

Room type

Check-in

Check-out

Adults

Cancellation policy

Breakfast

Date you booked

Total you paid

Guest name (as on the booking)

Your email (optional — for “Email to myself”)

2. The lower price you found

Check the current Agoda price on HotelRefund

Choose your hotel and we check Agoda’s price for your dates (step 1) right now. Only the hotel, dates and currency are sent — never your name, email or booking number.

City

Hotel

Website with the lower price

Lower total price

When you saw it

Link to the lower offer (optional)

The lower offer matches my booking:

Same hotel and room type Same dates and number of guests Same cancellation policy and breakfast Publicly bookable — not a member, app-only, coupon or package rate

Add HotelRefund price records (optional)

If you track this stay on HotelRefund, add the tracking number or link. Its timestamped Agoda prices are attached as an independent record.

3. Check

4. Your claim

New check-in (optional)

New check-out (optional)

Reason

What to ask for

Room upgrade Late check-out Breakfast

Fill in the booking site, check-in date and both prices to see your claim.

How to submit

Take screenshots of the lower offer now — showing hotel, room, dates, guests, total price, cancellation policy and the date and time. Claims are judged on what is bookable when they check.
Open the booking site’s price guarantee (price match) form or customer service chat, from your booking page.
Paste the message, attach the PDF and the screenshots, and submit before the deadline above.
Keep the lower offer’s page open or bookmarked in case they ask you to show it again.

Guarantee rules by site (checked September 2026)

Site	Deadline	Paid as	Watch out for
Booking.com	Up to 24 hours before check-in	Money back	Same cancellation policy required
Agoda	11:59 PM hotel local time, the day before check-in	Rate update, card refund or AgodaCash	Excludes member, corporate and package rates, and currency/tax-only differences
Trip.com	11:59 PM hotel local time, the day before check-in	Trip Coins, max USD 1,500	Must match down to bed type and breakfast; trial in some regions
Expedia · Hotels.com	Ended in 2026	—	Older Expedia bookings (before 28 Jul 2026) may still qualify

Full guide: how best price guarantees actually work

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