What should I write in a hotel price-match claim?

Your booking number, hotel and dates; the matching details (room type, guests, cancellation policy, breakfast); the other website and its total price including taxes; what you paid and the difference; when you saw it; and a clear request to refund the difference or update the booking. Attach screenshots.

Where do I send a Booking.com or Agoda price-match claim?

From your booking on the site you booked with: open the booking and use its price guarantee (price match) form or customer service chat. Paste your message and attach screenshots and, if you have one, a claim letter.

Should I use the nightly rate or the total price?

The total, including taxes and fees, from the checkout step. Nightly rates are often shown before tax, and differences caused only by tax or currency usually do not qualify.

Can I write the claim in my own language?

Customer service usually accepts the site’s supported languages, but English is the safest for international sites. Refund Report can produce the same claim in English, Korean, Japanese or Chinese.

Hotel Price-Match Claim Messages: Copy-Paste Examples

A good claim message is short, specific, and answers the reviewer’s questions before they ask. Here are versions for the three sites that still pay — fill in the brackets and attach your screenshots.

Reviewers check one thing: is this the identical stay, publicly bookable on a different website, for less, before the deadline? A message that states each of those facts up front gets a faster yes. A vague one ("I saw it cheaper") gets a request for more information — and that back-and-forth can run past the deadline.

What every claim message needs

Your booking number, the hotel and the dates.
The matching details: room type, number of guests, cancellation policy, breakfast.
The other website and its total price including taxes — not the nightly headline.
What you paid and the difference.
When you saw it, and that screenshots are attached.
A clear request: refund the difference, or update the booking.

Booking.com

Claims are accepted up to 24 hours before check-in, and approved differences are refunded as money. The competing offer must be the same room under the same conditions and still available when they check.

Hello, I would like to submit a price-match claim for booking [confirmation number] at [hotel], [check-in] to [check-out]. The same room ([room type], [number] adults, [cancellation policy], breakfast [included / not included]) is available on [other website] for [lower total, incl. taxes] compared with the [amount] I paid. Screenshots taken on [date, time] are attached, together with a claim letter. Could you please review it and refund the difference of [difference]? Thank you, [name]

Agoda

Claim by 11:59 PM hotel local time the day before check-in. The lower rate must be publicly available, instantly bookable and verifiable; package, member and corporate rates don’t count, and neither do differences caused only by currency or tax. Agoda either updates your booking or refunds the difference to your card or as AgodaCash.

Hello, I am filing a Best Price Guarantee claim for booking ID [booking ID] at [hotel], [check-in] to [check-out]. The same room type, dates, number of guests and breakfast are publicly bookable on [other website] for [lower total, incl. taxes], versus [amount] on my booking. This is a public rate, not a member, package or corporate rate. Screenshots from [date, time] and a claim letter are attached. Please update my booking to the lower rate or refund the difference of [difference]. Thank you, [name]

Trip.com

Submit by 11:59 PM hotel local time the day before check-in. Trip.com matches strictly — down to bed type and breakfast — replies within 24 hours, and credits an approved difference as Trip Coins (up to USD 1,500 per booking) after your stay.

Hello, I would like to apply for the hotel price guarantee on booking [booking number] at [hotel], [check-in] to [check-out]. The identical room — same bed type, breakfast, cancellation policy, dates and guests — is listed on [other website] for [lower total, incl. taxes]; I paid [amount]. Screenshots from [date, time] are attached. Could you please review the claim for the difference of [difference]? Thank you, [name]

Filling in the blanks without mistakes

Use totals, not nightly rates. Copy the price from the checkout step, where taxes and fees are included.
Use one currency for both prices. Switch the other site to your booking’s currency before you screenshot.
Name the rate conditions exactly as shown. If your booking says “non-refundable” and the other offer says “free cancellation”, say so — Agoda accepts more flexible terms, Booking.com and Trip.com want the same policy.
Attach; don’t just link. Links change; screenshots with a visible date and time don’t.

Before you send it, run through the reasons claims get denied — most rejections are a detail that could have been fixed in a minute.

Skip the blanks entirely

Refund Report writes this message from your details — in English, Korean, Japanese or Chinese — and a full claim letter you can save as a PDF. It also checks your site’s deadline, flags a same-site price drop or mismatched currency, and runs entirely in your browser. For the whole process start to finish, see how to claim the difference, step by step.

💡 Want it filled in for you? Refund Report builds the message and a PDF claim letter from your booking in about two minutes.

Hotel Price-Match Claim Messages: Copy-Paste Examples for Booking.com, Agoda and Trip.com